Email da parte di Lockerz — Locker-z Forum

20/03/11 04:48 0

Ho appena ricevuto questa mail da Lockerz, ma non ho tempo di leggerla e di tradurla, ho sonno intanto ve la posto: SPOILER ( clicca per visualizzare ) CODICE Thanks for your email. Our queue is a little backed up after the 5x Redemptions and it may take us a few days to reply back to individual tickets. We are sending this bulk responder to address the most common questions or problems we're seeing in the queue. If this email doesn't address your specific problem or question, please reply back and we'll get back to you as soon as we can this week. If you're emailing about the status of a specific prize, please give us as many details as possible. Specifically the date you redeemed, the prize you redeemed, and whether you redeemed during a PTZ Place redemption or 24/7 auction. BACKORDERED ITEMS/INTERNATIONAL MEMBERS All international members can still use their PTZ for PTZ Place redemptions and 24/7 auctions, however, starting on Friday, February 25, 2011, all non-US winners of Redemptions, 24/7 and contests will receive the cash equivalent of their redeemed item through either PayPal or AlertPay electronic payment systems. We are no longer shipping any physical prizes outside the U.S. Please refer to http://blog.lockerz.com/?p=8691 for our new Shipping FAQ. The first batch of emails offering PayPal or AlertPay were sent with a typo in the return email address - the correct email address is redemption@lockerz.com - please make sure your email is sent to that address and not redemptions as originally typed. We are also trying to clear up any previously redeemed backordered items. If you've been waiting on a prize from prior to February, please look for an email in the coming days offering you either a PayPal or AlertPay substitute. Follow those specific instructions to claim your prize. PayPal deposits will be sent to the email tied to your Lockerz account. You will receive an email stating that we have sent funds to you. We understand that some members might have a PayPal account that is not the same as their Lockerz email. If this applies to you, you should be able to link your Lockerz email address to that account at https://www.paypal.com/cgi-bin/webscr?cmd=_profile-email . Under no circumstances can we send PayPal money to an email address that differs from your Lockerz account. JANUARY REDEMPTIONS All January redemptions have been run through fraud screening and confirmations have been sent. Most prizes have shipped although there may still be some prizes from the end of January that haven't shipped yet. We've had some technical problems sending redeemed Decalz that our tech team are looking into. Once your Decalz are sent, make sure you click on "My Locker", and then SHOP on the side panel, and you should see your decals and decide which ones to add to your profile. To activate them, simply go to your locker menu and click "+" on all the Decalz you'd like to activate. Please let us know if you still haven't received your Decalz ten days from now. FEBRUARY REDEMPTIONS All February redemptions have been run through fraud screening and confirmations have been sent. These prizes are still being shipped out as we speak. You'll receive a shipping confirmation once your prize ships from our warehouse. If a tracking number is available, this confirmation will also include that tracking number. If you haven't received a confirmation, it doesn't necessarily mean that you were canceled out. Just hit me back here and I'll look you up in the database. Emails can sometimes get misread by email servers as Spam or Junk mail. MARCH REDEMPTIONS These are still being run through fraud screening. Members should receive confirmations within the next 7-10 business days. UPCOMING REDEMPTIONS We've just concluded our 5x Redemption on Friday. There were some technical issues during these redemptions mostly due to botting attempts that had to be diffused. The botting will not be tolerated and we are banning anyone caught using scripts or bots. If you were unable to access PTZ Place when the redemption was live, and you qualified for that redemption, please email support@lockerz.com with the subject header "Couldn't access PTZ Place." The next redemption hasn't been announced yet but please keep your eye on the Hallway, Facebook, and Twitter to learn more about upcoming PTZ Place redemptions, 24/7 auctions, and deals at our SHOP boutiques. We rarely announce the redemption date and time in advance, so check back often to find out when PTZ Place is live with a redemption. Prizes at PTZ Place will say "More Soon" until we restock. Prizes rotate from redemption to redemption. If there is anything you'd like to see at PTZ Place, email your suggestion to newprizes@lockerz.com If you are denied access to the redemption, or you continue getting the "More Soon" page while the redemption is live, and you meet all eligibility requirements to redeem, be sure to clear your browser's cookies and cache and try logging in again to PTZ Place. Don't forget that there are two other ways to use your PTZ at Lockerz besides the PTZ Place Redemptions! You can use your PTZ at 24/7 auctions and for discounts on SHOP purchases. Your PTZ are good for one year from the date earned. Unused PTZ are gradually deducted. They are never reset to 0. For example, any unused PTZ you earned in April of 2010 will fall off at the end of April 2011. In the meantime, we are continuing to work on ways to improve the redemption and auctions for a better member experience! Thank you for your continued patience and support as we work to make Lockerz even better! -- Just, B.Coz -Lockerz Crew Did you know you can earn PTZ up to 4X faster with an Ultimate Wallpaper bonus? http://www.lockerz.com/ultimateWallpaper Lockerz Support Pittsburgh, PA support@lockerz.com