Locker-z Forum

prima ho chiesto come mai tardano ad inviarmi la paypal vinta a marzo nel redeem 5x.. mi hanno risp cosi: CODICE Thanks for writing! We were working hard to bring you the Regional Redemptions and we're also about to unleash a revamped member customer service platform in the coming days, so weÔÇÖve gotten a little behind on e-mail. If this response doesnÔÇÖt answer your question, please reply back and I'll get back to you as soon as possible. APRIL / REGIONAL REDEMPTIONS These are still being processed and run through fraud screening. This process can sometimes take up to 3-4 weeks from the date you redeemed. We are just now starting to send out the first batch of confirmation and cancellation notices from the first regional redemption. You'll receive either a confirmation letting you know that your prize was approved or a cancelation notice if cheating was found in your account and your PTZ are taken as penalty. You should have one or the other within the next 7-14 business days. MARCH REDEMPTIONS Al March redemptions up to 3/25 have gone through processing and fraud screening. We hope to have the 3/25 processing done soon. For all March redemptions, you'll receive either a confirmation letting you know that your prize was approved or a cancelation notice if cheating was found in your account and your PTZ are taken as penalty by the end of the week. Please note that prize cancelation and penalty decisions made by our fraud team for March or April redemptions are final and cannot be disputed or challenged. We will be shipping March prizes and disbursing PayPal funds throughout the next few weeks. You'll receive a shipping confirmation once your item ships from our warehouse. FEBRUARY REDEMPTIONS All February redemptions have been run through fraud screening and confirmations have been sent. These prizes are still being shipped out as we speak. You'll receive a shipping confirmation once your prize ships from our warehouse. If a tracking number is available, this confirmation will also include that tracking number. If you haven't received a confirmation, it doesn't necessarily mean that you were canceled out. Just hit me back here and I'll look you up in the database. Emails can sometimes get misread by email servers as Spam or Junk mail or they don't reach the recipient if they've unsubscribed from our emails. BACKORDERED ITEMS/INTERNATIONAL MEMBERS All international members can still use their PTZ for PTZ Place redemptions and 24/7 auctions, however all non-US winners of Redemptions, 24/7 and contests will receive the equivalent of their redeemed prize's value of through either PayPal or AlertPay electronic payment systems. We are no longer shipping any physical prizes outside the U.S. Please refer to http://blog.lockerz.com/?p=8691 for our new Shipping FAQ. We are also trying to clear up any previously redeemed backordered items. If you've been waiting on a prize from prior to February, please look for an email in the coming days offering you either a PayPal or AlertPay substitute. Follow those specific instructions to claim your prize. Payments are automatically sent to PayPal by default if we don't hear back from you. PAYPAL/DECALZ If you emailed us concerning an Alert Pay or PayPal preference for recent redemptions, please note that we have received your request, and should be sending the funds to the designated account over the next 14 business days. No March or April PayPal payouts have been sent yet. We distributed some of the February PayPal payouts on 3/30/11 and 4/5/11 - if you still haven't received your PayPal money from this redemption, reply back and we'll have the team disbursing the deposits make sure your transaction wasn't denied or rejected by PayPal for any reason. PayPal deposits will be sent to the email tied to your Lockerz account. You will receive an email stating that we have sent funds to you. We understand that some members might have a PayPal account that is not the same as their Lockerz email. If this applies to you, you should be able to link your Lockerz email address to that account to your primary PayPal account. Right above the Welcome, (YOUR NAME), you will see Overview with a menu of links to the right that you can mouse over to display pop up choices. Go all the way to the end. Next to Resolution Center. You'll see Profile. Mouse over that, a menu will display, click that and you'll be able to add (link) an email address to your account. Under no circumstances can we send PayPal funds to an address that differs from the one you use at Lockerz. We also cannot send redeemed PayPal prizes to AlertPay accounts. We've had some technical problems sending redeemed Decalz that our tech team are looking into. Once your Decalz are sent, make sure you click on "My Locker", and then SHOP on the side panel, and you should see your decals and decide which ones to add to your profile. To activate them, simply go to your locker menu and click "+" on all the Decalz you'd like to activate. UPCOMING REDEMPTIONS One of the most frequent requests we get from our members around the world is to hold Regional Redemptions at times that are convenient for them. So over the next 6 weeks we will hold one redemption each week, by region. You will be eligible for one Regional Redemption based upon where you live. All existing Redemption eligibility rules will still apply. For more details, check out http://blog.lockerz.com/?page_id=9131&preview=true Prizes at PTZ Place will say "More Soon" until we restock. Prizes rotate from redemption to redemption. If there is anything you'd like to see at PTZ Place, email your suggestion to newprizes@lockerz.com If you are denied access to the redemption, or you continue getting the "More Soon" page while the redemption is live, and you meet all eligibility requirements to redeem, be sure to clear your browser's cookies and cache and try logging in again to PTZ Place. If you were eligible for a recent redemption, yet unable to access PTZ Place while the redemption was live, please email support@lockerz.com with the subject header "Couldn't Access PTZ Place." Don't forget that there are two other ways to use your PTZ at Lockerz besides the PTZ Place Redemptions! You can use your PTZ at 24/7 auctions and for discounts on SHOP purchases. Your PTZ are good for one year from the date earned. Unused PTZ are gradually deducted. They are never reset to 0. For example, any unused PTZ you earned in April of 2010 will fall off at the end of April 2011. In the meantime, we are continuing to work on ways to improve the redemption and auctions for a better member experience! This includes ridding the site of botters and cheaters who are ruining the fun for everyone. We are banning accounts everyday as cheating will not be tolerated. Thank you for your continued patience and support as we work to make Lockerz even better!

anche a me hanno dato la stessa risposta

Stessa risposta a me (che avevo posto tutt'altra domanda).

mi sento coinvolto xD fanno copia e incolla e così se ne sbattono in 2 secondi D:

rispondete a qll mail e vedrete che poi vi daranno una risposta sensata